Clay Lacy Aviation has been providing private jet services around the globe since 1968. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team. If you are goal-oriented, dedicated, proactive and enjoy a customer-centric culture, we would be delighted to get to know you better.

POSITION SUMMARY

• Remote
• Compensation: Salary $70,000 – $85,000
• Shift: Sunday-Wednesday | 6pm-4am pacific time

The Flight Support Specialist will be part of a team responsible for aircraft owner’s relationship to flight coordination and flight dispatch activities. This role is key in the communication chain between internal and external clients to ensure Part 91 and Part 135 trips are executed in a timely and efficient manner.  The full-time exempt position is either based at a corporate office or remote as defined by management and reports to a Director, Flight Support.

Responsibilities

• Accountable as the primary contact relative to the scheduling and dispatching of aircraft and crew
• Support team effort through courteous and professional interaction, excellent communication, and a genuine desire to service our clients
• Promote and maintain a positive image of Clay Lacy Aviation and adheres to the highest level of ethics whether you are communicating verbally, in writing or in person
• Be sensitive to the aircraft owners needs by using varying degrees of discretion
• Be a good team member to all customer facing teams (Flight Crew, Aircraft Manager, Maintenance Manager, FP&A Reps) in support of the responsible, safe and transparent management of aircraft
• Coordinate aircraft schedules according to owners requirements, crew availability, mechanical requirements, weather, and government regulation
• Responsible for the preparation, coordination, and communication of all applicable flight logistic including such items as trip itineraries, hotel reservations, ground transportation, catering, handling, over-flight permits, runway analysis, FBO and ramp reservations etc.
• Maintain relentless follow-up on all trip details and arrangements
• Maintain communications with the crew, aircraft owners and passengers as necessary regarding the status of trip details
• Support managed account aircraft utilization goals within team
• Submit owner approval requests to appropriate client representative, adhering to guidelines and requirements
• Ensure compliance with all applicable rules and regulations within flight supports purview
• Ensure security checks and risk assessments are completed during the flight planning check
• Serve as liaison between the customer and various internal departments and external vendors, including preparing and maintaining communication between these groups
• Resolves customer requests, questions and concerns, which frequently require analysis of situations to determine best use of resources
• Participate in OCC AOG or trip interruption resolutions
• Review the operational status of the fleet and irregular operation {IROP} recovery as well as threat analysis
• Other duties and tasks as assigned

Key Performance Indicators

• Individual performance to internal and external customer satisfaction
• Individual performance to established company process and policy

EDUCATION

Bachelor Degree in Business, Aviation or Business Management preferred. FAA Dispatchers license preferred.

EXPERIENCE

3+ years experience in flight coordination, dispatch, charter and customer service organizations with increasing levels of responsibility.

SKILLS AND ABILITIES

• Excellent verbal / written communication skills
• Ability to provide high levels of customer service in a high stress and constrained environment
• Must be able to effectively communicate with all levels of CLA Management and its employees along with our customers & vendors
• Experience in resolving AOG and other trip interruption events
• Knowledge of a charter business and its components and requirements
• Entrepreneurial spirit to thrive in a fast paced and achievement- oriented environment
• Knowledge of FAR Part 135 and FAR Part 91 operations, restrictions, and requirements

BENEFITS

Clay Lacy Aviation offers an excellent benefit package including medical, dental, vision, matching 401(K).

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.