In Flight Services Lead Ground Coordinator

InFlight Services, Los Angeles, CA

Position Summary

The Ground Coordinators are a central part of the In-Flight Services Team. This high-profile team serves as a primary support system for cabin/flight crew, aircraft management, and various departments within Clay Lacy Aviation. The Ground Coordinators demeanor should reflect the quality of Clay Lacy Aviation to our guests and flight crew with a positive attitude. The ideal candidate will also be goal-oriented, proactive, and enjoy a customer-centric culture.


  • All responsibilities of Ground Coordinator I and II
  • Assist In-Flight Support Manager with front line client/owner support.
  • Assist In-Flight Support Manager with biannual inventory
  • Assign daily tasks and direct team during their shifts.
  • Train new team members in daily tasks
  • Assist in MVOP training for new hires.
  • Assist with in-house cabin attendant related training
  • Collaborate with In-Flight Support Manager with creating monthly staffing schedules
  • Oversee/assign team member(s) to lead meetings, special requests, etc.
  • Assist In-Flight Support Manager with the coordination of onboarding new aircraft
  • Accompany In-Flight Support Manager to remote based locations to assist with aircraft onboarding as needed.
  • Attend weekly internal Flight Operations meetings.
  • Exercise increased lines of communication with Aircraft Management, Cabin Attendant Manager and PIC.
  • Complete expense reporting of Clay Lacy credit card through Certify
  • Oversee the accuracy of new inventory entered into spreadsheet/point-of-sale system
  • Complete and submit CLA Invoices for FBO sales and 135 Sales.
  • Track internal meeting expenses using Microsoft Suites
  • Act as a liaison between In-Flight Services and outside vendors
  • Other duties and tasks as assigned


  • High School Diploma or Equivalent. College degree preferred.
  • Corporate School of Etiquette or similar service training preferred
  • Current Safety Training preferred


  • 3+years of aviation client relations experience preferred; event planning or service industry background with be considered if coming from outside the network
  • Cabin attendant experience preferred
  • Pre-employment drug screening and background check
  • Must have and maintain a valid California Driver’s License along with a reliable vehicle. Restricted licenses are NOT acceptable for employment at Clay Lacy.
  • Available to work flexible hours, evenings, weekends, and holidays.
  • Comfortable with working outdoors, day, night, and in all weather conditions
  • Proficiency with Clay Lacy Aviations scheduling software
  • Signing of cabin server manual signature page following CLA introduction training.
  • Food Handlers Permit

Skills and Abilities

  • Ability to lead a team using strong leadership skills
  • Able to work in a fast-paced industry
  • Manage own time as well as team’s time
  • Capable of meeting deadlines
  • Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Strong Organization Skills
  • Innovative
  • Must be comfortable working independently and be self-motivated.
  • Highly computer literate and proficient in Microsoft Suites


We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.

  • Health Insurance – HMO and PPO options available
  • Dental Insurance – HMO and PPO options available
  • Vision Insurance
  • Life Insurance
  • Paid Vacation/Time Off
  • Paid Sick Time
  • Paid Holidays (9)
  • 401K Plan
  • Floating Holidays (2)
  • Pet Insurance
  • Identity Theft Protection Services
  • Employee Discounts to retailers, restaurants, and theme parks
  • Uber for Business

Equal Opportunity Employer

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.