Line Service Ramp Operations Manager

FBO Services, Oxford, CT (OXC)

Clay Lacy Aviation is looking for an experienced Line Service Ramp Operations Manager for our full-service FBO at Oxford Airport. If you meet the minimum requirements and are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

Position Summary

  • Compensation: Salary $59,500-$72,250
  • Must be able to work weekends and holidays.

The Line Service Operations Manager oversees day-to-day airside operations at Clay Lacy Aviation’s full-service FBO in Oxford. This position supervises and directs the activities of subordinate supervisors and employees. The requirements listed below are representative of the knowledge, skill, and/or ability required. They will also promote the Clay Lacy Aviation vision, mission, and values to create a positive team environment that raises the level of safety, service, and value for our customers and employees.


  • Directly Manages all FBO Line Supervisors, Line Service Technicians and indirectly other various operational employees.
  • Promotes and fosters a safe and secure operating environment.
  • Develop and maintain site practices and procedures that contribute to safe, profitable, positive, and enjoyable work environment.
  • Ensures location is complimented with all current operational and safety requirements and company standard operating procedures (SOP).
  • Ensure that all employees are properly trained with appropriate documentation to evidence such training as recommended in NATA’s “Safety First” procedures. Both initial and recurring.
  • Oversees airside FBO operations to include aircraft movement, refueling, marshalling, and hangar organization while maintaining a visible and authoritative Line Service presence on the ramp.
  • Assists the General Manager in developing policies and procedures consistent with industry best practices.
  • Manages ground service, fueling and hangar equipment/supplies to ensure all are in a safe working manner.
  • Performs audits of all ramp and hangar spaces.
  • Drives the Client Experience Program as it relates to all airside FBO operations.
  • Identifies performance issues as they arise among Line and Ramp personnel and makes corrections as necessary.
  • Assists with the recruitment of Line Service personnel.
  • Monitors “Red Flag” accounts and ensures that their experience with the FBO is without incident.
  • Performs all regular duties of a Line Service Supervisor and Line Technician.
  • Initiate emergency and incident response procedures as required.
  • Organize weekly departmental meetings and design other communications flows between staff and management.


Bachelor’s degree in hospitality, aviation management, or equivalent experience preferred.


Five to seven years related experience and/or training with at least three years of related general aviation ground handling supervisory experience.

Skills and Abilities

The following functions may be performed in variable weather and environmental conditions such as jet engine fumes, dust or jet engine noise. Must have ability to:

  • Regularly walk, stand, climb, balance, stoop, kneel, crouch, crawl, use hands to finger, handle or feel objects, reach with hands and arms, talk and hear.
  • Occasionally lift and/or move up to 50 pounds
  • Excellent communication and interpersonal skills
  • Team-oriented dedication to great customer service and the ability to inspire that commitment in others.
  • Thorough knowledge of the general aviation industry, aircraft makes and models, and ground support suppliers.
  • Strong understanding of ground handling training programs.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
  • Should have general working knowledge of Microsoft Office Suite
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.


We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

 Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.

  • Health Insurance – HMO and PPO options available
  • Dental Insurance – HMO and PPO options available
  • Vision Insurance
  • Life Insurance
  • Paid Vacation/Time Off
  • Paid Sick Time
  • Paid Holidays (9)
  • 401K Plan
  • Floating Holidays (2)
  • Pet Insurance
  • Identity Theft Protection Services
  • Employee Discounts to retailers, restaurants, and theme parks
  • Uber for Business

Equal Opportunity Employer

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Clay Lacy Aviation

Founded by legendary aviator and industry pioneer, Clay Lacy Aviation has been providing private jet services around the globe since 1968.  Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, sales, acquisitions, maintenance, avionics, interiors and FBO services. The company has aircraft operations and regionaloffices across the U.S., including fixed-base operations and part 145 repair stations at Van Nuys Airport and John Wayne Airport in Southern California and Waterbury-Oxford Airport in Connecticut. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team.