Careers

[New] Charter Services Manager | Van Nuys/Remote

Clay Lacy Aviation has been providing private jet services around the globe since 1968. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team.  If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

All applicants must submit to a pre-employment drug screen and background check.

Position Summary

The Manager of Charter Services will lead a charter service team. Charter Services includes charter clientele relationship and communication, full-filling efficient solutions and managing sales teams’ training and activities. Directly reporting to this position will be Charter Sales Specialists and Associates of approximately 3-6 employees. The position will support charter sales teams and aircraft management customers through professional teamwork with various departments. The position reports to the VP of Owner and Charter Services along with the SVP of Commercial Operations in a matrix organization. There are three primary responsibilities of this role and are broken into approximately percent of the time.

Managing Responsibilities (75%)

  • Responsible for high-performance sales and service professionals to reach the maximum potential.
  • Scheduling days off, vacations, and the holiday schedule of the Flight Support Team.
  • Train all staff on procedures, protocols, and systems.
  • As needed, assist in recruiting, training, and developing team members.
  • Inlay high-quality charter demand with the fleet of aircraft owners to optimize calendar, crew, and aircraft utilization.
  • Serves as liaison between the customer and various departments and external groups, including flight operations, accounting, security, customs, and others. Prepares and maintains the information supporting this communication between entities.
  • Resolves customer requests, questions, and concerns, which frequently require analysis of situations to determine the best use of resources.
  • Supports team effort through courteous and professional interaction, excellent communication, and a genuine desire to service our clients.
  • Promotes and maintains a positive image of Clay Lacy Aviation and adheres to the highest level of ethics whether you are communicating verbally, in writing or in person. Sensitive to the aircraft owners’ needs by using varying degrees of discretion.
  • Other duties and tasks as assigned.
  • Maintain and manage sales process documentation.
  • Ongoing development and ownership of sales process enablement tools in HubSpot, FL3XX, and other platforms as determined through Sales IT Specialist.
  • Sales Planning Process – Including annual sales plan (revenue and margin goals, quotas as a whole and per team member throughout the sales funnel, customer targets and segments approach, general strategies and tactics for existing and new business) as well as expense budgets and managed fleet goals.
  • Maintain good communication and expectations between business development, Charter, and Owner services teams.
  • Create, manage and train playbooks that support the sales process and sales enablement tools.
  • Architect, manage and run daily/weekly/monthly/quarterly, and annual sales meetings with the sales teams and with company leadership.
  • Train, coach, and motivate sales staff through one-on-one interactions and group initiatives.
  • Other responsibilities and duties as assigned.

Account Services (12.5%)

  • In supporting the aircraft management customer, provide support for market summary data, participating in goal review and management meetings.
  • Support Owner services is identifying solutions off fleet when necessary
  • Take on new region growth strategy for management customers, flight department, sourcing with strategic partners, and wholesale community

Sales Responsibilities (12.5%)

  • Participate in sales activities to maintain currency with the systems and workflows.
  • Maintain a book at or below $4M per year to ensure sales doesn’t outweigh the management of the team. If necessary to distribute sales into the team for balance, that is encouraged.
  • Utilize the systems and drive constant improvement and workflow efficiency.

 

Education

BS/BA in business management or the aviation industry or equivalent work experience.

 

Experience

10+ years of experience in Charter Department and/or Flight Dispatch Activities.

Experience with customer relationships and support is a plus.

 

Skills and Abilities

  • Experience concentrated on business growth, relationship development, and profit enhancement.
  • AOG handling experience.
  • Promote effective communication up, across, and down.
  • Teamwork and ability to lead and motivate a team in different locations.
  • Strong ability to problem-solve using analytical and critical thinking skills.
  • Exceptional interpersonal skills.
  • Excellent verbal and written communication skills.
  • Good knowledge about FAR Part 135 and FAR Part 91 Operations
  • Committed to providing excellent customer service at all times.
  • Proficiency in Microsoft Office applications.
  • Intermediate level of computer literacy.

 

Benefits

Clay Lacy Aviation offers an excellent benefits package including medical, dental, vision, matching 401(K) and more to employees in full-time positions. 

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

 

All applicants must submit to a pre-employment drug screen and background check.

 

About Clay Lacy Aviation

Founded in 1968 by legendary aviator and industry pioneer Clay Lacy. Today, Clay Lacy Aviation is considered the world’s most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors, and FBO services. The company has aircraft operations and regional offices across the U.S., including full-service FBOs in Los Angeles and Orange County, and aircraft maintenance centers in Los Angeles, San Diego, and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service, and value to aircraft owners and jet travelers worldwide. Visit claylacy.com