Careers

Senior Weekend Supervisor, FBO Services

Thursday–Monday

Clay Lacy Aviation is looking for a Senior Weekend Supervisor to join our team. The ideal candidate will have great written, verbal, and communication skills as well as the ability to lead several teams simultaneously. If you are goal-oriented, dedicated, proactive, and enjoy a customer-centric culture, we would be delighted to get to know you better.

Position Summary

This position is a customer service position that is responsible for supervising all ground and front desk operations for inbound and outbound aircraft crews and passengers. In addition, the Senior Weekend Supervisor is a support position to other departments: Charter, Aircraft Maintenance, and Facilities. A Senior Weekend Supervisor requires strong leadership skills, good decision-making skills during days where support from upper-level management is minimal, the ability to follow company procedures, flexibility in a dynamic working environment and must possess good interpersonal communication skills.

All applicants must submit to a pre-employment drug screen and background check.

Responsibilities

  • Directly supervise Line Service Technicians I-III, Client Service representatives, and Concierge personnel.
  • Engages with other leaseholders’ Line Service departments on the airfield to maintain a sense of community.
  • Create new opportunities by developing relationships with customers, employees, and tenants.
  • Establish a culture that fosters customer loyalty by practicing and teaching increased employee engagement.
  • Regularly interact with customers and tenants to promote the FBO and ensure a high level of customer satisfaction.
  • Continually develop and improve capabilities and processes through regular customer feedback.
  • Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
  • Reviews and checks work of CSR’s.
  • Customer billing and ensuring the accuracy of invoices
  • Participate in employee performance reviews
  • Handle customer complaints
  • Perform quality assurance checks on all line service activities
  • Assist in initial and recurrent training of company personnel
  • Actively participate in our Safety Management System (SMS)
  • Interface with upper management and ensure that the operational schedule is fulfilled.
  • Delegates tasks to Line Service Technicians, Client Service representatives, and concierge
  • Ensures that manpower is allocated appropriately on the ramp.
  • Fuel aircraft in accordance with ATA Specifications 103 and AirBP GAFO Standards.
  • Tow and marshal aircraft.
  • Ensure aircraft are chocked, locked, and secure.
  • Aircraft lavatory and potable water service.
  • Load / unload baggage.
  • Assist pilots with aircraft pre and post-flight services.
  • Top off fuel trucks / complete proper fuel farm paperwork.
  • Operate ground support equipment.
  • Provide basic security duties to people and property.
  • Direct people, vehicles, and flight crews on the ramp area.
  • Drive company vehicles off-site for various tasks as assigned.
  • Assist other departments as required including facility cleaning and other tasks as assigned.
  • Other duties and tasks as assigned

Requirements

  • Must have and maintain a valid California Driver’s License, restricted licenses are not valid for employment at Clay Lacy Aviation.
  • Pass FAA Drug and Alcohol drug testing, background checks and submit to random testing when required.
  • Complete NATA Safety First, Clay Lacy Aviation, and other job-related training.
  • Strong interpersonal and communication skills, direct interface, over the telephone, and in writing.
  • Ability to make decisions with multiple objectives and implement them in a safe, efficient manner.
  • Follow oral and written directions; plan and complete assigned duties on a regular schedule.
  • and maintain good working relationships with others.
  • Must be available to work flexible hours. Schedules do change and employees must be flexible
  • to changes as they occur, examples include but are not limited to, vacation and sick coverage.
  • Ability to perform a variety of manual tasks including but not limited to facility cleaning, vehicle
  • washing, aircraft cleaning, and vacuuming.
  • Ability to work without direct management supervision.
  • Must be comfortable with working outdoors, day, night, and in all weather conditions.
  • Excellent communication and interpersonal skills.
  • Team-oriented dedication to great customer service and the ability to inspire that commitment in others.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
  • Speaking — Talking to others to convey information effectively.
  • Coordination — Adjusting actions in relation to others’ actions.
  • Time Management — Managing one’s own time and the time of others.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
  • Should have a working knowledge of Microsoft Office Suite.

Physical Requirements

  • Stepping up/down on ladders, tugs, and fuel trucks.
  • Lift luggage from ground level to waist and overhead while loading aircraft, up to 75 lbs.
  • Bending and stooping to pick up tow bars and other equipment, up to 75 lbs.
  • Vision should be 20/20 or corrected to 20/20.
  • Stooping below wings to chock aircraft.
  • Standing and walking for extended periods of time, running when required.
  • Good hand-eye coordination with good peripheral vision. 

Experience

  • Minimum 3-5 years FBO or business aviation experience in line service capacity
  • 2 years of leadership experience

 

All applicants must submit to a pre-employment drug screen and background check.

Benefits

Clay Lacy Aviation offers an excellent benefits package including medical, dental, vision, matching 401(K), and more to employees in full-time positions. 

Equal Opportunity Employer

In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer

About Clay Lacy Aviation

Founded in 1968 by an aviation legend, Clay Lacy Aviation is the world’s most experienced operator of private jets, with one of the most diverse fleets of charter and managed aircraft available. The company provides a comprehensive set of aviation services including aircraft management, charter, sales, acquisitions, FBO, maintenance, avionics, interiors, and aerial cinematography. It’s also an authorized service center for the Embraer Phenom 100 and 300. Clay Lacy Aviation operates two full-service private jet facilities at Van Nuys Airport in Los Angeles and Seattle’s Boeing Field, with regional offices and aircraft operations based in 10 additional U.S. cities. Its experienced team is globally recognized for providing aircraft owners and jet travelers unequaled safety, service, and value. For more information, visit www.claylacy.com.