Clay Lacy’s Orange County FBO Receives AIN Honors

The results from Aviation International News’ renowned FBO survey are in, and we are proud to share Clay Lacy Aviation at John Wayne Airport (SNA) earned the #1 position in both Line Service and Customer Service Representative (CSRS) categories for the Americas.  

Each year, AIN polls readers about the quality of service FBOs provided their customers in the previous year. The survey offers respondents a comprehensive list of 4,500 FBOs worldwide.

“Ranking first across these two categories is an amazing honor and validation toward our goal to provide exceptional service from the moment guests arrive,” said Alex Scott, general manager at Clay Lacy Aviation-KSNA. “We cannot wait to up the guest experience even further upon the completion of our brand new FBO and hangar complex.” 

With construction soon underway, Clay Lacy’s Orange County FBO will transform to become one of the most modern and environmentally sustainable private aviation facilities in the country. Designed by world-renowned architect, Gensler, the new facility will feature a full-service FBO, corporate hangars and private offices, each offering thoughtful touches and luxurious finishes for an unparalleled airport experience. 

In addition to the FBO’s overall wins, our own Lead Client Service Representative, Savanah Dowling, based at John Wayne Airport (SNA), was also voted to the distinguished “Above & Beyond” list for the second year in a row. In this section of AIN’s survey, voted FBO staff members are individually highlighted who effectively exceed expectations in the field of customer service. 

“I am truly honored and humbled to be recognized in AIN for my commitment to providing above and beyond customer service,” said Dowling. “To me, legendary client service means being proactive, attentive and genuinely caring about the well-being and satisfaction of our clients…it’s about building relationships based on trust, respect and an unwavering commitment to excellence.”

Congratulations to Savanah, Alex and the entire SNA team for exemplifying the Clay Lacy Aviation mission to deliver industry-leading service. Surpassing the standards in client service is our focus and our future.