Frequently Asked Questions

 

We employ cleaning and detailing teams in addition to working with independent cleaning companies to clean and sanitize our aircraft after each flight or change of passengers.  Cleaning is accomplished using EPA-registered, and aviation-approved cleaning agents.  Our teams follow strict protocols, and we audit outside suppliers, to ensure best practices are being followed.  In addition, each aircraft is equipped with Personal Protective Equipment (PPE), cleaning products, instructions, and a checklist to ensure proper cleaning and sanitizing regardless of location or availability of resources.

Our crews are assigned to a specific aircraft which improves service and increases social distancing from other crews.  In addition, crews are required to maintain a travel diary and monitor their health.  Prior to each flight, crews must pass a health check evaluation before starting work.

This varies by make and model of aircraft, however most business jets today do not recirculate cabin air.  Instead, they replace 100% of the cabin air with fresh air from outside the plane every 2-3 minutes.  By contrast, most commercial airliners recirculate 50% of the cabin air through filters, then mix it with 50% fresh air from outside the plane every 2-3 minutes.

We have coordinated with our catering providers to incorporate the following best practices and are conducting random audits to ensure compliance.

  1. Employee’s temperatures are monitored daily.
  2. Washing hands and forearms with soap and warm water for 20 seconds between each order preparation.
  3. Masks and gloves worn during preparation and delivery.
  4. Vehicles sanitized before each delivery.
  5. Discontinue box recycling to avoid cross contamination.
  6. Kitchens undergo deep cleaning and sanitization nightly.
  7. Monitor USDA and FDA for new standards in preparation and service.

We have coordinated with our transportation providers to incorporate the following best practices and are conducting random audits to ensure compliance.

  1. Hand sanitizer is readily available for guests.
  2. Cleaning and sanitizing of vehicles interior and all exterior touch points after each passenger change.
  3. Implemented no hand-shake policy.
  4. Drivers wear mask and gloves and provide PPE to passengers upon request.

Yes. Pilots and cabin attendants are required to keep a diary of locations they have been within the past 30 days.

Crew members are encouraged to stay in Marriott or Hilton class properties who have established cleaning and sanitization protocols. Crews are advised to use our preferred rental car providers who have established cleaning procedures, and to avoid ride share services as much as possible.  Crews will also follow proper personal hygiene regiments as advised by the CDC in addition to wearing PPE in public spaces while traveling.

Yes. We are in the process of obtaining no-touch thermometers to take the temperature of passengers prior to boarding.  A passenger with a temperature above 100.4 degrees Fahrenheit / 38 degrees Celsius will not be permitted to board the aircraft.  Until thermometers are fully deployed, we are requiring each passenger to complete a Health and Travel History Declaration.

We ask all passengers and crews to complete a Health and Travel History Declaration prior to every flight.  This ensures we do not transport an individual who may transmit COVID-19 to other passengers or crew.

Yes, crews will be wearing PPE.  Pilots are permitted to remove PPE while in the cockpit so the PPE do not interfere with their job function.

When arriving to the Clay Lacy Aviation private terminal at Van Nuys Airport:

Passengers arriving by personal car or limousine service:

  1. Vehicles will be permitted onto the aircraft ramp and able to pull up next to the airplane for boarding.
  2. Line service technicians, with face masks and gloves, will load luggage onto the plane and passengers are requested to wait on the plane until their entire party arrives.
  3. If passengers would like to use our facilities, face masks are provided, and we request they be worn inside out of courtesy for our other guest and employees.
  4. Valet car parking has been temporarily suspended, however you are still able to drive up to the plane so we can assist with your luggage before parking your car in a designated space.

Passengers arriving by ride sharing service:

  1. Line service technicians will assist with delivering luggage to the plane, wearing masks and gloves, however the car is not permitted to drive up to the plane.
  2. Passengers will be escorted to the plane via an outdoor walkway.
  3. We request passengers wait onboard the plane for the rest of their party instead of the lobby to reduce interactions with others.
  4. If passengers would like to use our facilities, face masks are provided, and we request they be worn inside out of courtesy for our other guests and employees.

We also have implemented protocols for the FBO lobby that include:

  1. Social distancing.
  2. Increased cleaning and sanitizing throughout the day for all high touch surfaces.
  3. Masks are mandatory for employees and encouraged for guests.
  4. Hand sanitizers are readily available.

For non-Clay Lacy FBOs, each FBO chain or independent location is implementing health and safety precautions in line with recommendations from the CDC and our industry associations.

No, passengers are not required to wear a face mask or gloves while onboard.

Yes, passengers may bring their own food onboard.

Yes. We are temporally suspending the use of china, glasses and silverware. We have implemented this change as an added level of safety for our passengers. In addition, most FBOs have suspended dishwashing services which makes proper cleaning of traditional dishware not possible at this time.

The nature of flying by private aircraft is a practice of social distancing from the general public.  Crews are cognizant of personal space and will maintain distance as much as feasible within the aircraft cabin.

Crew members will follow our company protocols for an in-flight response to passenger sickness including the use of telemedicine services.

We employ a cleaning and detailing crew in addition to working with independent cleaning companies to clean and sanitize our aircraft after each flight or change of passengers.  Cleaning is accomplished using EPA-registered, and aviation-approved cleaning agents.  Our teams follow strict protocols, and we audit outside suppliers, to ensure best practices are being followed.  In addition, each aircraft is equipped with PPE, cleaning products, instructions, and a checklist to ensure proper cleaning and sanitizing regardless of location or availability of resources.

We have implemented an array of protocols that include but are not limited to:

  1. Employees wear personal protective equipment (PPE) when in public areas.
  2. Enhanced facility cleaning and social distancing practices.
  3. New passenger arrival and departure procedures to reduce touch points.
  4. Daily employee temperature testing and health declaration form.
  5. Hand sanitizer is readily available throughout the facility.
  6. Valet car parking has been temporarily suspended.
  7. We have developed a set of best practices with our catering and ground transportation partners, and conduct regular compliance audits.
  8. Employee education on virus prevention for themselves and their family.
  9. We are stocking a range of PPE, aircraft cleaning supplies, and other cabin amenities available for in our on-site store.

Guests and employees arriving at one of our maintenance centers are completing a health and travel declaration questionnaire and undergo a temperature check.  In addition, we have implemented the following best practices:

  1. Employees wear personal protective equipment when in public areas.
  2. Enhanced facility cleaning and social distancing practices.
  3. Hand sanitizer is readily available throughout the facility.
  4. Employee education on virus prevention for themselves and their family.
  5. Extensive cleaning and decontamination of aircraft upon arrival, and prior to delivery to the customer.

Each mobile response team is equipped with PPE, cleaning products, instructions, and a checklist to ensure proper cleaning and sanitizing regardless of location or availability of resources.  For an additional cost, we offer aircraft disinfecting services using bipolar ionization technology.