Entrusting your aircraft to a professional aircraft manager is a significant decision with long-term implications on safe operations, ownership experience, overall enjoyment of your plane, and resale value.
How does owning a private jet work?
Owning a private jet is simple when you engage the services of a professional aircraft management company who coordinates all aspects of the plane’s operation, maintenance, crewing, storage, and financial reporting. You decide where and when you want to fly, and the aircraft management company coordinates all the details.
With many aircraft management companies and aircraft managers to choose from, how does an aircraft owner select the best aircraft management company to meet their goals? What character traits differentiate a good aircraft manager from a great one? Here are three character traits to look for when selecting an aircraft manager.
A masterful listener
As the point of contact for the aircraft owner and the individuals on the aircraft management team, the best aircraft managers have mastered the art of listening and utilize the skill continually. Effective communication is essential to the aircraft manager’s role but equally important is the necessity for an aircraft manager to be a masterful listener. Aircraft managers must listen to both what is being said by an aircraft owner and what is left unsaid. Many individuals are first-time aircraft owners and do not know what questions to ask or what to anticipate with ownership. This is where a skilled aircraft manager can step in. Not only can an aircraft manager listen, but an experienced professional will be able to ask pertinent and timely questions to assist in creating a beneficial ownership experience.
A conscientious professional
Beyond a standard level of professionalism, the best aircraft managers are honest, authentic, and emotionally intelligent. They communicate with an aircraft owner the important points while maintaining the ‘ease of ownership;’ a major benefit to working with an aircraft management company. Aircraft managers— who are excellent in their field— have a proven ability to connect and build trust between teams and clients. They not only communicate what they are going to do for a client but follow through with timely action. Additionally, the best aircraft managers can step into the aircraft owner’s shoes and understand the needs and wants of the owner; making decisions benefit the client time and time again.
Advocates for the client
The best aircraft managers advocate and operate with an aircraft owner’s best interest at the forefront of their decision-making and problem-solving. An aircraft manager is a private jet owner’s eyes and ears when it comes to the aircraft asset. So, without question an aircraft manager must do what is right by his or her client. In turn, the aircraft owner must have complete trust that the aircraft manager will make the best decisions regarding the aircraft operation.
Regardless of what aircraft management company an aircraft manager is employed with, the aircraft owner should believe— through action and solutions offered— that the aircraft manager is assisting the owner at every turn. Advocating for a client includes a foundation of knowledge, experience, and strong industry relationships, which allow for more efficient and practical solutions to be discovered.
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