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Client Services Representatives

Administrative, FBO Services, Orange County, CA (SNA)

Clay Lacy Aviation has been providing private jet services around the globe since 1968. Taking pride in the pursuit of perfection is at the center of everything that we do. Our most valuable asset is our experienced team. If you are goal-oriented, dedicated, proactive and enjoy a customer-centric culture, we would be delighted to get to know you better.

Founded in 1968 by legendary aviator and industry pioneer Clay Lacy. Today, Clay Lacy Aviation is considered the worlds most experienced operator of private jets. Prominent individuals and leading corporations trust Clay Lacy for aircraft management, charter, maintenance, avionics, interiors and FBO services. The company has aircraft operations and regional offices across the U.S., including a full-service FBO at Van Nuys Airport in Los Angeles, and FAA Part 145 aircraft maintenance centers in Los Angeles, San Diego and Oxford, Connecticut. With the most knowledgeable team in the industry, Clay Lacy delivers superior safety, service and value to aircraft owners and jet travelers worldwide.

Position Summary

  • Must be available to work weekends, and holidays.
  • Compensation: Hourly Rate $19.00 – $29.00

Hours:

  • Monday               Off
  • Tuesday               Off
  • Wednesday        14:30 – 23:00
  • Thursday             12:00 – 20:30
  • Friday                    12:00 – 20:30
  • Saturday              14:30 – 23:00
  • Sunday                 11:00 – 19:30

 

The Client Services Representatives (CSRs) are a central part of the Front Office Team. As the first and last impression of Clay Lacy Aviation, this high-profile department carries a special responsibility. The CSRs demeanor should reflect the quality of Clay Lacy Aviation to our guests with a positive attitude. The ideal candidate will also have a warm welcoming smile, an outgoing personality and a can-do approach to any task!

All applicants must submit to pre-employment drug screen and background check.

Responsibilities

  • Greets passengers, pilots, and flight attendants.
  • Coordinates every detail of their arrival and departure including catering, ground transportation, hotel, restaurant, and golf reservations.
  • Arranges fuel orders and other ground services for the aircraft.
  • Answer customer emails and phone calls in a timely manner.
  • Perform Operator duties as required.
  • Ensure clients have a smooth reservation, arrival, and departure experience.
  • Knowledge of Clay Lacy Aviation operations and attention to detail.
  • Performs other front of house functions.
  • Maintains lobby cleanliness standards.
  • Other responsibilities as requested or assigned.

Education

  • High school diploma or equivalent. Associate’s degree preferred.

Experience

  • One + years of aviation client relations experience preferred; luxury hotel or other luxury hospitality industry background will be considered.

Skills and Abilities

  • Must have a valid C Class Driver’s license with a clean driving record.
  • This position requires an applicant with a flexible schedule and the ability to work all shifts, weekends and holidays.
  • Excellent communication skills with fluency in reading, writing, and spoken English.
  • Excellent personal presentation and interpersonal skills.
  • Speaking — Talking to others to convey information effectively.
  • Coordination — Adjusting actions in relation to others’ actions.
  • Time Management — Managing one’s own time and the time of others.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Service Orientation — Actively looking for ways to help people.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
  • Highly computer literate and proficient in Microsoft Suite
  • Strong organizational skills
  • Highly detail-oriented
  • Comfortable working independently
  • Thrives in a fast-paced environment.
  • Adept problem solver
  • Deadline driven.

Benefits

We are committed to supporting employees in their adoption of a healthier and more active lifestyle. We understand the contribution each employee makes to our accomplishments and so our goal is to provide a comprehensive program of competitive benefits to attract and retain the best employees available.

Through our benefits programs, we strive to support the needs of our employees and their dependents by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.

Our benefits are a valuable part of the total rewards that Clay Lacy Aviation offers you and your families. We offer you a robust benefits package and other resources that help you take care of yourself and your family.

  • Health Insurance – HMO and PPO options available
  • Dental Insurance – HMO and PPO options available
  • Vision Insurance
  • Life Insurance
  • Paid Vacation/Time Off
  • Paid Sick Time
  • Paid Holidays (9)
  • 401K Plan
  • Floating Holidays (2)
  • Pet Insurance
  • Identity Theft Protection Services
  • Employee Discounts to retailers, restaurants, and theme parks
  • Uber for Business

 

Equal Opportunity Employer

Clay Lacy Aviation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.